The exact same thing happened to me but no discount offered I believed they just wanted me to accept it. It looked like it had been gigged heavily. I would not buy a guitar/bass from Andertons. If funnily enough I won an acoustic nylon string off Andertons and it came double boxed and it was packed so much better and it was worth about 5% of what I paid for the guitar that arrived damaged (which only came single boxed)