[quote name='7string' post='472360' date='Apr 25 2009, 08:06 PM']I'm surprised you're so relaxed about all this. I would have been throwing the toys out of the pram by now. [/quote]
I've thought about it but I don't think it would motivate him that much. Jon's not in the game to make money, I think. He's in it to earn a living but to enjoy what he does. If he was in it for the money, he could have become a furniture maker instead and earned loads more. I'm meeting up with Chris Celinder next week when he stops off in London and he's in pretty much that same position (although his operation was larger than Jon's at one point). Being essentially a one person operation, whatever time Jon spends talking on the phone or to people who drop in unannounced, chasing suppliers or doing the accounts, the less time there is to spend on the luthiery. Rob helps but doesn't get involved in any of the tricky custom stuff, so a long wait is inevitable for the custom work. Plus the more I harrass him about my stuff, the less time he has to spend on other people's instruments and there have been some like MacDaddy who have been waiting longer than me. At least I've managed to play my instrument!
In project management there's always a trade off between time vs cost vs quality. You can have two at the expense of one, basically. Jon's definitely about quality and value for money so its inevitable that things are going to take longer if he has to figure out new ways of doing stuff without charging by the hour for his time. I think it might be like this for most one person operations that are successful regardless of how much they charge.