I ordered a squier bass from GuitarGuitar. I trust them 100% as I've ordered so much more expensive stuff from them before thru online.
So the story goes like this:
I ordered the bass last saturday and as site says on the site "Order before 1pm Mon-Fri and your order will be dispatched the same day for nexy day delivery." So basically I'm expecting it on tuesday(today) around 2:20pm-3:20pm.
So I arranged someone from the family to stay at home that day to recieve the parcel as I have work the whole day. But something cropped up and that person needed to go somewhere else, so I was expecting to find a "Sorry, we missed you." card when I get home. Much to my disappointment, I found nothing, I hurried to my pc to track my parcel down. I found out that it has been recieved and signed by someone which who's name I don't even know or familiar to me.
I phoned DPD, but the recorded voice thingy said that for disputes, I should ring the company from which I ordered it from(or atleast that's what I understand) Tried ringing GuitarGuitar at around 6pm past but it turns out that their customer service closes down at 5:30pm. So I posted the issue on GuitarGuitar's facebook wall. To my suprise a minute later some random number flashed on my mobile, answered it, bloke said he's from GG and he was able to read my post just when he's about to go. I explained to him what happened. He given me advise on what to do and said he'll take note of it and process it first thing tomorrow morning.
Very pleased with GG's customer service. But as for DPD, I'm very disappointed.