[quote name='Chiliwailer' timestamp='1384683288' post='2279347']
Absolutely! I worked in guitar shops for 16 years and managed some in Denmark Street as well as the Bass Centre for a while. Here was my philosophy[list]
[*]If you don't have time to set them up before someone tries - take 2 minutes to adjust the truss rod at least before handing it to someone. Customers always appreciated that.
[*]Teach staff to adjust a truss rod, it so simple a child could do it. Andy's in Denmark Street had me doing set ups at age 15, none of it is rocket science!
[*]Guys in shops these days leave it to the shop tech so can't be bothered to set them up, see above
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There really is absolutely no excuse to be handed a guitar in a shop that's not playable.
[/quote]
Sorry Chili, If i owned a shop I would not want my staff to go arround adjusting trusrods in five minutes to suit each customers preference, a bass could take a day to react to a 1/4 turn then a 1/4 turn the next day. I do my own but would be happy to get it right in 3 days along with string and bridge adjustments.
This problem in shops is about buying and selling as quick as possible by people who do not play bass possibly not even guitar properly.
A bespoke bass shop is unlikely to show this sort of contempt, so i only use them now and avoid the noisey guitar starter KIt shops on the high street.