neptunehealer Posted June 8, 2009 Share Posted June 8, 2009 Anyone used these before, just i am waiting on some pick-ups and on their site they say they are in-stock. But i phones them and he said they are now out of stock. Got me a little concerned, anyone have a view on them? Quote Link to comment Share on other sites More sharing options...
Raggy Posted June 8, 2009 Share Posted June 8, 2009 When they were based in Wapping they were good, real good, but I have only heard negative things about them now. Shame. Quote Link to comment Share on other sites More sharing options...
neptunehealer Posted June 8, 2009 Author Share Posted June 8, 2009 Worrying, well i need these pick-ups for some upcoming big gigs. They have charged me already and still nothing yet, they better refund me if it dpesn't arrive by Wednesday. Quote Link to comment Share on other sites More sharing options...
ezbass Posted June 8, 2009 Share Posted June 8, 2009 I've been dealing with them for years from Wapping to Liverpool St to the current internet operation. Great guys to deal with, very accomodating. Quote Link to comment Share on other sites More sharing options...
Shire Posted June 8, 2009 Share Posted June 8, 2009 I bought a pickup from them recently but after 10 days it still wasn't at my door so I complained and they said it ws out of stock and had to order it in (when it said it was in stock on the website) It arrived a few days later but after complaining they offered me a free set of stings as an apology and they arrived very promptly Quote Link to comment Share on other sites More sharing options...
GreeneKing Posted June 8, 2009 Share Posted June 8, 2009 It took 4 months of frustration and lies to get a brand new amp fixed. I'd not trust them with my cash again. Quote Link to comment Share on other sites More sharing options...
Guest subaudio Posted June 8, 2009 Share Posted June 8, 2009 I used to go to the shop in wapping, went one day and it wasnt there anymore, I eventually found the new shop and visited a few times, when to visit them on Saturday as i was at that end of town and they had moved again, Doh ! I bought my NS from them and they were OK to be honest, and I did manage to haggle on the price a bit. I have to say that I much prefer the gallery. Quote Link to comment Share on other sites More sharing options...
molan Posted June 8, 2009 Share Posted June 8, 2009 They used to be great when in Wapping, best customer service I've ever had from a music shop. Gone downhill since though which is a real shame Quote Link to comment Share on other sites More sharing options...
Spoombung Posted June 8, 2009 Share Posted June 8, 2009 You can't hear or touch anything since they went online. You have to believe in it instead. Quote Link to comment Share on other sites More sharing options...
eightball Posted June 8, 2009 Share Posted June 8, 2009 i was very disappointed with them (although googling for their crap customer service led me here, so not all bad!!). i ordered a cab from their site - 1 week later, nothing (money was taken from account straight away). phoned them - 'oh sorry, need to order from the distributor blah, blah'. phoned again a week later - [b]them[/b]; 'oh that price was wrong, couldn't possibly sell for that...' [b]me[/b]; 'can i just have my money back then? [b]them[/b]; 'look, leave it with me, i'll try and match the price and phone you back today'. phoned them again 2 days later- [b]them[/b]; 'i can offer you blah blah blah for £XXXX' [b]me[/b]; 'not really interested in that thanks. can i just have my money back - i paid for something 2 weeks ago which i've not recieved, and you won't/can't supply. costing me money in rentals in the meantime.' [b]them[/b]; 'well thats hardly my fault is it?' [b]me[/b]; 'eh? well yes!' points out obvious. [b]them[/b]; 'well you'll get your money back. i don't see why you're making an issue of this' [b]me[/b]; 'just do that then please' 3 days later, no cash. [b]me[/b]; 'i'm phoning about a refund i've not recieved, and i'm starting to get a wee bit irritated' [b]them[/b]; 'oh that was the boss - his manner can be a bit unfortunate sometimes. look leave it with me and i'll see if i can get a good price on that cabinet...' [b]me[/b]; 'nooooooooooooooooo! just want my money back! [b]them[/b]; 'i'll sort that out today'. 4 days later, recieved a cheque which took 3 days to clear (bearing in mind they took it straight away out of my account) apologies for the essay, but i'd stay clear - mistakes happen, but this smacks of something else. Quote Link to comment Share on other sites More sharing options...
risingson Posted June 8, 2009 Share Posted June 8, 2009 It's annoying having a site advertise something that they claim to have in stock, but they actually order in from the distributor as soon as you've placed the order. GAK have been known to do this a lot, although I hear they're better now. I went to see them in Wapping to ask them a few questions, and actually they were quite helpful, even though it was only their offices. I can't comment on their customer service as a paying customer, however. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.