tredders Posted September 8, 2010 Share Posted September 8, 2010 So, I bought OldSlappers Bassix EUB last week, and as agreed it was couriered up to me. It was delivered whilst I was at work, so I started it unpacking it as soon as I got in. It'd been really well packed in a Thomann EUB cardboard box, with double skinned cardboard inside, a ton of bubble wrap, further cardboard 'triangles' around the bass etc. Unfortunately, and despite all of the packaging, when I got the EUB out of the gigbag inside the box, there was a nasty crack running down the side of it - it'd obviously either been dropped or hoofed around enough during the journey to put a 10 inch crack down the side. I got in touch with John (OldSlapper) and sent some photos of the damage. John telephoned me straight away, immediately refunded my money (even before speaking to the courier), apologised profusely, and even told me to keep the stand that was packed in with the bass for when I get a replacement. No fuss, no hassle, no argument, just a good guy whose main concern was making sure I got my money back and was happy. John's now speaking to the courier regarding claiming on insurance, and fingers crossed a refund will be issued soon. So, even though I didn't get the EUB I wanted out of the deal, the whole experience has just reinforced that the vast majority of people on here are good guys. Tredders Quote Link to comment Share on other sites More sharing options...
Fat Rich Posted September 9, 2010 Share Posted September 9, 2010 Bloomin couriers! Hope you find another EUB and OldSlapper gets his insurance payout. Quote Link to comment Share on other sites More sharing options...
KevB Posted September 9, 2010 Share Posted September 9, 2010 Surely it's the Ampeg SVT's that make this place great? Quote Link to comment Share on other sites More sharing options...
oldslapper Posted September 9, 2010 Share Posted September 9, 2010 [quote name='KevB' post='950587' date='Sep 9 2010, 01:34 PM']Surely it's the Ampeg SVT's that make this place great? [/quote] I think they must have dropped an SVT on the box, thats what did it!!!! Quote Link to comment Share on other sites More sharing options...
wateroftyne Posted September 9, 2010 Share Posted September 9, 2010 I have to say, I just died a little inside... it's my old bass and I loved it. What a shame... I hope the courier settles up soon! Quote Link to comment Share on other sites More sharing options...
JakeBrownBass Posted September 9, 2010 Share Posted September 9, 2010 [quote name='oldslapper' post='950859' date='Sep 9 2010, 05:37 PM']I think they must have dropped an SVT on the box, thats what did it!!!! [/quote] was the price to send it in the coffin to much?? Quote Link to comment Share on other sites More sharing options...
tredders Posted September 9, 2010 Author Share Posted September 9, 2010 [quote name='wateroftyne' post='950865' date='Sep 9 2010, 05:45 PM']I have to say, I just died a little inside... it's my old bass and I loved it. What a shame... I hope the courier settles up soon![/quote] Yeah, John and I have both been through the "died inside" phase, too.... it would have been absolutely perfect for me, and John was happy with the price he got for it. Fingers crossed on the insurance claim front. Quote Link to comment Share on other sites More sharing options...
oldslapper Posted September 9, 2010 Share Posted September 9, 2010 [quote name='J.R.Bass' post='950882' date='Sep 9 2010, 06:08 PM'] was the price to send it in the coffin to much??[/quote] No Jase, it wasn't available. I never thought I'd sell the Bassix, so I gave it to someone to move house with. But the packaging was the original double skinned box from my first EUB that came from Germany which was very substantial, plus lots of added material....... I can't help but feel sick every time I think about this. Never thought I'd feel this way about an instrument. Quote Link to comment Share on other sites More sharing options...
JakeBrownBass Posted September 9, 2010 Share Posted September 9, 2010 [quote name='oldslapper' post='951043' date='Sep 9 2010, 08:27 PM']No Jase, it wasn't available. I never thought I'd sell the Bassix, so I gave it to someone to move house with. But the packaging was the original double skinned box from my first EUB that came from Germany which was very substantial, plus lots of added material....... I can't help but feel sick every time I think about this. Never thought I'd feel this way about an instrument. [/quote] That's really bad news it was a fantastic bass and well played. Was a proper players bass!! Quote Link to comment Share on other sites More sharing options...
beardybass Posted September 10, 2010 Share Posted September 10, 2010 That really does suck, I hope refunds and things are sorted out asap. If it was packed like that, they must have really kicked the hell out of it to crack it that badly! Wouldn't it be nice if they could show a bit of respect for people's stuff! Quote Link to comment Share on other sites More sharing options...
yorick Posted September 10, 2010 Share Posted September 10, 2010 Sorry to hear.... sooooooooooooo. Do you still want to borrow mine? Quote Link to comment Share on other sites More sharing options...
Jigster Posted September 10, 2010 Share Posted September 10, 2010 not surprised at all by John's goodwill in immediate refund - always been a good guy to deal with sorry for the damage - I had a similar thing with sending a bass to Netherlands - the case was cracked in transit, but got refund for cost of the case within 28 days as stipulated on the courier's terms and conditions Quote Link to comment Share on other sites More sharing options...
oldslapper Posted September 10, 2010 Share Posted September 10, 2010 [quote name='J.R.Bass' post='951274' date='Sep 9 2010, 11:21 PM']That's really bad news it was a fantastic bass and well played. Was a proper players bass!![/quote] Indeed Jake....Alan makes a fine bass. Quote Link to comment Share on other sites More sharing options...
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