Like I said above, Thomann appear to share a terrible comms policy with their UK courier, I’ve heard of this same thing happening so many times - it’s missing, it’s missing, it’s missing, it’s arrived all’s good here’s your refund - but all the time none of the return process apparently notified by the courier to either Thomann or to the buyer. Even despite this, I assume in the grand scheme of things it’s still sufficiently rare for Thomann to keep DHL under contract