I saw a secondhand Behringer Odyssey Synth on the Cash Converters website at a good price last week, so I got out the credit card and it was delivered on Saturday.
I was initally chuffed with it as it is the later version with the the sliders that look like they came off an xmas tree, however within half an hour of receiving it I realised it has an issue that causes it to cut out the sound and not respond to keypresses along with some of the lights and the effects section going out. The only way to get it working again then is to turn it off & on.
Another issue is that when it is otherwise working, turning down the brightness control for the slider LEDs to the minimum only turns off some of the LEDs, others are still dimly lit. I don't know if this is normal or not, if it is, it does seem a bit weird.
One way that seems guaranteed to trigger the cutting out issue is to flip the octave switch up and play a key. I made a 40 second video to illustrate this.
I emailed the branch of Cash Converters it came from on Saturday and again today about this but I haven't heard back yet. In the email I explained how it is faulty and I would like them to organise a courier to pick it up from me and issue a refund.
How long should I give them to get back to me before doing a chargeback?