Have you tried vacuuming/blowing air in the pot? Might be some dirt stuck in there. If not, contact Panda and I’m sure they’ll be able to send a replacement pot or point you in the right direction.
Well aware of that - many consumers want everything as cheap as possible without really thinking about what stuff actually costs in terms of work and materials. This isn’t a mega corporation with access to mass production and a huge budget. Quite the opposite - I’ve put a few thousand hours of unpaid work into this.
That’s his Danish accent throwing you. It’s cool as the pun works even better in Germanic languages.
Anyway, I’m the authority on the name’s pronunciation as I named the product. 😆