Gear4Music

[LeftyP]

Is Gear4Music still in operation?  I ask because I have tried to order a new bass from them - on-line - but cannot complete my order.  I have bought stuff from them before but it was some time ago.  When I opened up their web page it recognised me and had already filled in my email and password for me.  I went ahead and put the bass in my cart and went to pay only to be asked to log in.  I thought I already was logged in!  So, I clicked the "Log In" button but was told I had used an incorrect password.  Given that it was Gear4Music that had entered the password I was somewhat confused!  Counting up the Asterix I worked out my password and submitted it only for it to not be recognised.  I asked to reset my password and was told that an email had been sent to me to enable me to do that.  After four attempts to get them to send an email I emailed them via a link on their web page.  The email failed to deliver!  I gave up and left it for a couple of days during which I received auto generated emails telling me I still had something in my cart that needed to be completed.  I went through the whole procedure again but with no success. I've put the idea of buying a new bass on hold!  Has anyone else had problems with the company?

[Woodinblack]

2 hours ago, LeftyP said:

When I opened up their web page it recognised me and had already filled in my email and password for me.  I went ahead and put the bass in my cart and went to pay only to be asked to log in.  I thought I already was logged in!  So, I clicked the "Log In" button but was told I had used an incorrect password.  Given that it was Gear4Music that had entered the password I was somewhat confused! 

 

No, your browser auto completed your password for you, the web site certainly didn't, otherwise what would be the point of having a password?

So maybe in the time since you last ordered you have either changed your password on some other device, or put it wrong on that computer or they have auto changed their passwords a while back, but either way it sis wrong.

 

But no, no trouble ordering with Gear4music last time I did it which was last month.

 

[zbd1960]

Agree, your browser auto-completed the password. G4M are still going - I ordered some bits from them a few weeks ago.  

[RAY AGAINST THE MACHINE]

G4M are great ! Nearly had a heart attack when you asked if they're still going . Can’t lose anymore top retailers . 

[Cliff Edge]

21 hours ago, LeftyP said:

Is Gear4Music still in operation?  I ask because I have tried to order a new bass from them - on-line - but cannot complete my order.  I have bought stuff from them before but it was some time ago.  When I opened up their web page it recognised me and had already filled in my email and password for me.  I went ahead and put the bass in my cart and went to pay only to be asked to log in.  I thought I already was logged in!  So, I clicked the "Log In" button but was told I had used an incorrect password.  Given that it was Gear4Music that had entered the password I was somewhat confused!  Counting up the Asterix I worked out my password and submitted it only for it to not be recognised.  I asked to reset my password and was told that an email had been sent to me to enable me to do that.  After four attempts to get them to send an email I emailed them via a link on their web page.  The email failed to deliver!  I gave up and left it for a couple of days during which I received auto generated emails telling me I still had something in my cart that needed to be completed.  I went through the whole procedure again but with no success. I've put the idea of buying a new bass on hold!  Has anyone else had problems with the company?

Either flush your browser cache * and try again, manually entering the user name and password, or use a different browser. Storing passwords in a web browser is not a good idea, get a proper password manager. 
* can be done using tools in the browser, but plenty of instructions for various browsers online.