A cautionary tale regarding Royal Mail

[MrDinsdale]

A while back I sold an Origin Cali76 mk2 on here.

 

All going smoothly, dropped off with Royal Mail and paid extra to make sure it was fully covered.

 

Once it got to Gatwick the tracking stopped updating. Days went by with no word and there wasn't anything I could do until a full week had gone by.

 

I logged a complaint and provided a screen shot of the PayPal payment details and the sale DMs in the hope itd constitute sufficient proof.

 

Thankfully a mysterious package arrived at the buyers house with I “sufficient postage” so he had to spend another £7 to receive it. So he got the pedal, RM still had no idea that it had been received but I left it to see what happened.

 

3 months later I got a letter apologising for any inconvenience and these which it said we're the appropriate compensation:

 

The pedal thankfully arrived so no loss, it does show how much that Royal Mail cover is actually worth in practice when selling on peer to peer marketplaces sites such as this. I'd have been out of pocket £250 along with £15 postage. 

 

Very unimpressed. 

[Mrbigstuff]

I didn’t think Royal Mail tracking worked beyond our borders? It certainly didn’t 15 or so years ago when I was booking couriers regularly.

[Downunderwonder]

Perhaps they aren't quite as incompetent as all that and have refunded the insufficient postage?

[MrDinsdale]

9 hours ago, Mrbigstuff said:

I didn’t think Royal Mail tracking worked beyond our borders? It certainly didn’t 15 or so years ago when I was booking couriers regularly.

It didn't fly anywhere, I think they just have a depot there.

[MrDinsdale]

8 hours ago, Downunderwonder said:

Perhaps they aren't quite as incompetent as all that and have refunded the insufficient postage?

I thought that at first but then the letter mentions the item not reach its destination.

 

I'll follow it up and report back if I hear anything.