Great customer service gear4music

[Thunderbird]

As above just wanted to put some positive feedback up for g4m I normally use them for most music gear and found the. them spot on recently I had a parcel go awol so I emailed them to ask if they knew where it was sadly it was untraceable so a fella called Alex emailed me back apologising and has sent me a new item via tracked delivery no nonsense or messing around a real positive bit of customer service 

[Guest]

Ive never had anything but positive experiences with them myself.

[Thunderbird]

Well my replacement item came today via dpd delivery next day tracked that is awesome as the item was only of low cost I'm really pleased 

[neepheid]

I thought I'd resurrect this zombie thread to offer some positive feedback about G4M.  Last Tuesday, I ordered some gigbags from them.  Picked the cheapest delivery option so wasn't expecting to see them until the start of the following week.  Two days later, I got an email from them telling me that my order might be delayed because they did not receive stock from the supplier.  I found this odd because I went to double check and the website was still merrily proclaiming that they had heaps in stock.  So I queried it.  Within a few hours, they got back to me, apologising as I had received that email in error and it was an internal thing (getting stock from warehouse) which had triggered it by mistake.  They assured me that the gig bags would still arrive in the agreed time (indeed, reiterated that the estimated delivery date was 06/10 - 07/10).

 

Well, colour me surprised when the doorbell rings yesterday (yes, on a Sunday) and here are my gigbags.  I wasn't pushy, I didn't ask to have my delivery upgraded, they just did it off their own backs.  I don't think you get a Sunday delivery from G4M through DPD unless you specifically request it (and pay for it).  So I think they fast tracked my order, I guess to make up for the admin oops?  I'm going to believe that, because that was very nice of them and it made me smile.

[MungoBass]

Another positive experience buying with G4M. Went online Friday lunchtime and ordered one of their hard bass cases for £59.99 and as I was in no hurry for delivery, left it at their default economy delivery for £2.99 (great postage price for a case!). The estimated delivery was the following Wednesday. Well……it arrived safe and sound at 2pm on Saturday, a mere 25 hours after placing the order! Really happy with the case, communication and speed of delivery.

[Cat Burrito]

I find Gear4Music absolutely superb. I had a bass arrive with damage (couriers fault), they gave me several options regarding replacement / returns and allowed me a month to think on it (which I used) before returning it with no quibbles.