Geoff Posted October 8, 2008 Share Posted October 8, 2008 Hey up, I bought a Sandberg California at the beginning of September and have started to notice some small cracks in the wood around the tuning pegs. As the cracks are small at the moment its hard to tell if its a deeper crack through the wood or a split through the laquer. I have emailed Sandberg about it, asking whether I could get a replacement neck if need be, but havent heard anything back yet, so was wondering if anyone could give any advice on repairs that can be done or at least put my mind to rest. I know its not bad at the moment, but would rather be pro-active then end up with my headstock snapping through. The photo below shows one of the splits. Quote Link to comment Share on other sites More sharing options...
Kiwi Posted October 8, 2008 Share Posted October 8, 2008 That looks nasty, I'd hope Sandberg at least give you the dignity of a reply. If not, drop me a PM and I'll try to "facilitate" the communication process. Quote Link to comment Share on other sites More sharing options...
The Burpster Posted October 8, 2008 Share Posted October 8, 2008 Is that the only one and is it on the other side too? Thats not very good for a new bass. Quote Link to comment Share on other sites More sharing options...
yorick Posted October 8, 2008 Share Posted October 8, 2008 I'd have a look at the hole the ferrule and tuning peg goes through and see if it extends down beyond the surface. I can give you the number for PMT in Brum. They have large selection of Sandbergs, and the bass guy in there loves 'em. He sold me two fer crissakes!!! Quote Link to comment Share on other sites More sharing options...
Geoff Posted October 8, 2008 Author Share Posted October 8, 2008 Thanks Crazykiwi and Yorick. Im going to give it a bit more time for a reply, but if I get no joy i'll definately take help! Burpster - There are 2 smaller cracks from the 1st and 2nd peg, which dont show up on camera unfortunately. Is kinda annoying as it is a new bass and it was fine when shipped, so im guessing the pegs are screwed on too tight maybe or the wood isnt seasoned properly? My other Sandberg has done me well for many years so i'm pretty confident on the quality of them, I mustve just got a duff one haha Quote Link to comment Share on other sites More sharing options...
Toasted Posted October 9, 2008 Share Posted October 9, 2008 I usually find calling the manufacturer results in better service than e-mailing. FWIW. Quote Link to comment Share on other sites More sharing options...
The Burpster Posted October 9, 2008 Share Posted October 9, 2008 [quote name='Geoff' post='302588' date='Oct 8 2008, 10:24 PM']Thanks Crazykiwi and Yorick. Im going to give it a bit more time for a reply, but if I get no joy i'll definately take help! Burpster - There are 2 smaller cracks from the 1st and 2nd peg, which dont show up on camera unfortunately. Is kinda annoying as it is a new bass and it was fine when shipped, so im guessing the pegs are screwed on too tight maybe or the wood isnt seasoned properly? My other Sandberg has done me well for many years so i'm pretty confident on the quality of them, I mustve just got a duff one haha[/quote] 1 Crack would suggest overtightening but several suggests poor wood selection to me as you guessed. My mate had the same problem with a Gibson LP guitar.... They fell overthemselves to replace it and the finish on the body at neck joint cracked on it.... It was at this juncture (about 8 yrs ago) he told Gibbo to "go do one" and got his 1st PRS..... Needless to say he has more than one now....! I would hope S-berg would be more than happy to change this, as bad press isn't something they would solicit.... is it? Quote Link to comment Share on other sites More sharing options...
thedontcarebear Posted October 10, 2008 Share Posted October 10, 2008 I saw this when Geoff was round the other day, and it is pretty bad, I have contacted Sandberg a few times about various things and they always replied pretty much straight away, but I guess this would need more thought from their end. Quote Link to comment Share on other sites More sharing options...
steve-soar Posted October 11, 2008 Share Posted October 11, 2008 What ever you do, don't get it repaired, as you will blow your warranty. Be cool and give them a couple more days, I'm sure they will see you right. Quote Link to comment Share on other sites More sharing options...
Geoff Posted October 12, 2008 Author Share Posted October 12, 2008 Yeah im going to give it time, as ive heard they're good with sorting things. Just wanted to get other's opinions here to make sure I wasnt going OTT with it etc. Quote Link to comment Share on other sites More sharing options...
Geoff Posted October 16, 2008 Author Share Posted October 16, 2008 Got a reply from Sandberg today and looks like they are sorting a new neck for me. Just need to courier the bass back over to Germany and it will get dealt with! Quote Link to comment Share on other sites More sharing options...
thedontcarebear Posted October 17, 2008 Share Posted October 17, 2008 Glad they are sorting it out mofo! Quote Link to comment Share on other sites More sharing options...
steve-soar Posted October 17, 2008 Share Posted October 17, 2008 Quote Link to comment Share on other sites More sharing options...
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