How about picking up the phone and speaking to them ? Always helpful . And its not beyond the wit of man to do the conversion yourself if you are that bothered . Just bought a bass from them and decided to go in person . Without going into details , there were problems with the bass that were nothing to do with the guys at BD . 12 hours from finding the problem to picking up new bass , strings , straploks etc . And they did a great deal for me . It's easy to criticise . They will have my business for a long while . The measure of any company is how they deal with it when things go wrong . Hats of to Mark and the chaps from a happy customer .