[quote name='wateroftyne' post='684321' date='Dec 14 2009, 07:02 PM']In all honesty? Yes. I've done it before with Genz Benz. I just find it a more constructive and civil way to do things.[/quote]
Whilst saying you will post a thread about poor service/goods on BC is actually now a substantial threat to any company, there is no rule saying you have to contact the company first - and this is no exception. It sounds like several opportunities arose for the situation to be rectified, and I guess Alex would have expected something to have been said on BC when the customer felt unfairly treated.
Good review and quite measured, given the frustration this has caused. Hopefully things will be put right (behind the scenes) and we can all learn from it.
After my last public BC complaint, Roland have even put people who can read in their warehouses, so it does work.
ped