[quote name='flyfisher' timestamp='1397950105' post='2429014']
Hmm. What makes you assume that they didn't have the book or didn't actually post it to you? How about it getting lost in the post and they refunded you without question?
I've had a few issues over the years with online purchases but have never had to argue to get a refund. My feeling is that online retailers jump through hoops to ensure customers feel safe to buy online, even at the occasional cost to them of 'bad' customers.
A friend just bought a new Gibson six-string. He'd been wanting to for a while but couldn't get to try out his shortlisted models at the same time in one shop, so he bought all three from Thomann. They arrived the following day, he spent a few days playing with all of them, finally made his choice and sent the other two back. Because it was only a matter of days, his credit card was refunded before the monthly payment became due so he didn't even need to pay out more than the one he finally bought - and it was significantly cheaper than he'd seen in any of the local shops. Who could ask for more?
Frankly, I don't know why anyone buys stuff in shops any more. It's a hassle to get into town, a hassle to park when you get there (and often expensive), the sales assistants can be surly and unhelpful (as so many here have recounted), you don't really get enough time to really get a feel for whatever you're hoping to buy and if you make a purchase mistake it's at the discretion of the shop whether to exchange the product or give a refund - which is generally only a credit note anyway.
In contrast, buying online means no travel hassle, no parking costs, no grumpy assistants and a week or so to use the item in the comfort of your own home and be totally sure it's right for you - and if it's not then you are legally guaranteed a full refund.
I realise this is tough news for the retail industry but what are we supposed to do, reverse progress? Times change - if they didn't, we wouldn't even be playing electric basses would we?
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If they didn't have it why advertise it, and then email me to say it had been posted ?
It just seemed odd that they'd refund me no questions asked, I merely enquired if it had definitely been sent, also you can tick on the ebay enquiry thing whether you still want it, I did and ticked yes.