HX One firmware update issues

[franzbassist]

Hello all

 

Trying to update my new HX One from 3.70 to 3.83 and it just won't work.  I have installed Line 6 Librarian and Line 6 Central with no issue, but when I get to this screen:

 

 

If I click on "update from file", which I have downloaded, it allows me to select the file, but then if I try and click on "perform update" it does nothing.  I mean, my mouse clicks, obviously, but nothing happens on screen.

 

Any ideas on what the issue is?

 

Run as administrator perhaps, or different USB cable?

 

Cheers

 

G  

Edited yesterday at 22:40 by franzbassist

[obbm]

I had a similar problem Gareth. Helix software works fine on my Dell XPS15 but Librarian and Central won’t.  Line 6 were not a lot of help. In the end I installed their Librarian and Central on a different PC and it worked fine. D.

[tauzero]

What happens if you update to 3.80 then 3.81 then 3.83? Alternatively, can you update online rather than from a downloaded file?

[franzbassist]

8 hours ago, obbm said:

I had a similar problem Gareth. Helix software works fine on my Dell XPS15 but Librarian and Central won’t.  Line 6 were not a lot of help. In the end I installed their Librarian and Central on a different PC and it worked fine. D.

Thanks Dave. This worked!  Librarian and Central both installed fine on my laptop and it's now updated to the latest firmware.  Weird

 

7 hours ago, tauzero said:

What happens if you update to 3.80 then 3.81 then 3.83? Alternatively, can you update online rather than from a downloaded file?

Same issue. Everything would download but when I clicked update it did nothing.

[BigRedX]

The usual fix is to remove the Librarian and Central programs and their preference files and re-install, because something has become corrupted from the original installation. This which trying on a different computer normally also works.

[franzbassist]

46 minutes ago, BigRedX said:

The usual fix is to remove the Librarian and Central programs and their preference files and re-install, because something has become corrupted from the original installation. This which trying on a different computer normally also works.

This has also worked!  Thanks BigRed

Edited 15 hours ago by franzbassist