franzbassist Posted January 7 Posted January 7 (edited) Hello all Trying to update my new HX One from 3.70 to 3.83 and it just won't work. I have installed Line 6 Librarian and Line 6 Central with no issue, but when I get to this screen: If I click on "update from file", which I have downloaded, it allows me to select the file, but then if I try and click on "perform update" it does nothing. I mean, my mouse clicks, obviously, but nothing happens on screen. Any ideas on what the issue is? Run as administrator perhaps, or different USB cable? Cheers G Edited January 7 by franzbassist Quote
obbm Posted January 7 Posted January 7 I had a similar problem Gareth. Helix software works fine on my Dell XPS15 but Librarian and Central won’t. Line 6 were not a lot of help. In the end I installed their Librarian and Central on a different PC and it worked fine. D. Quote
tauzero Posted January 7 Posted January 7 What happens if you update to 3.80 then 3.81 then 3.83? Alternatively, can you update online rather than from a downloaded file? Quote
franzbassist Posted January 8 Author Posted January 8 8 hours ago, obbm said: I had a similar problem Gareth. Helix software works fine on my Dell XPS15 but Librarian and Central won’t. Line 6 were not a lot of help. In the end I installed their Librarian and Central on a different PC and it worked fine. D. Thanks Dave. This worked! Librarian and Central both installed fine on my laptop and it's now updated to the latest firmware. Weird 7 hours ago, tauzero said: What happens if you update to 3.80 then 3.81 then 3.83? Alternatively, can you update online rather than from a downloaded file? Same issue. Everything would download but when I clicked update it did nothing. Quote
BigRedX Posted January 8 Posted January 8 The usual fix is to remove the Librarian and Central programs and their preference files and re-install, because something has become corrupted from the original installation. This which trying on a different computer normally also works. Quote
franzbassist Posted January 8 Author Posted January 8 (edited) 46 minutes ago, BigRedX said: The usual fix is to remove the Librarian and Central programs and their preference files and re-install, because something has become corrupted from the original installation. This which trying on a different computer normally also works. This has also worked! Thanks BigRed Edited January 8 by franzbassist Quote
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