basskit_case Posted March 16, 2023 Share Posted March 16, 2023 Shout out to Dave and Chris at Ashdown for the amazing customer service I have recieved this week. I bought a secondhand LB30 head and LB112 cab quite a few years ago and shortly after owning it, it developed an issue where by the amp sounded like static/white noise when the amp was on with or without a bass guitar attached. I kept hold of the rig and thought I would get round to getting it fixed, but you know life gets in the way. I messaged Ashdown a couple of weeks ago and Dave Green responded back to say to give them a call and arrange to bring the head in to be looked at. When I called, Dave said that the head could be brought in anytime, he then realised that Chris lived very close to me so suggested that rather than I bring it in I could drop it off with him to bring in. I dropped the head of with Chris last Saturday, it got into Ashdown on Tuesday and I got a call from Chris on Wednesday to say that its been fixed. Previous owner had swapped in a couple of substand valves for some reason and this was the cause of the sound quality issue. The valves were swapped out and the head given a clean bill of health. Picked up the amp from Chris last night and a quick collection became a decent half hour chinwag. I really cannot fault the service, its great in this day and age for a company to go above and beyond to look after customers like this. 14 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted March 16, 2023 Share Posted March 16, 2023 Ashdown yet again setting the benchmark for customer service Quote Link to comment Share on other sites More sharing options...
BassAdder60 Posted March 16, 2023 Share Posted March 16, 2023 (edited) I can also vouch for their excellent service Recently my ABM210H cab was sounding odd from one of the 10” speakers I took the front grille off removed the speaker and saw one of the connections felt loose After sorting that I managed to lose one of the black screws !! A quick message to Dave asking what screws they use and he said I will pop you some in the post !! They really go beyond good service, in fact I would say they are the best U.K. based company for service and backup even after warranty often with little or no cost. My last visit to see them, Dan, Georgina and Dave I took two packets of biscuits to say thanks Edited March 16, 2023 by BassAdder60 2 Quote Link to comment Share on other sites More sharing options...
BassmanPaul Posted March 16, 2023 Share Posted March 16, 2023 It's great to hear about companies who stand behind their products. 3 Quote Link to comment Share on other sites More sharing options...
GlamBass74 Posted March 16, 2023 Share Posted March 16, 2023 If only more manufacturers stood by their kit like this! Quote Link to comment Share on other sites More sharing options...
basskit_case Posted March 17, 2023 Author Share Posted March 17, 2023 11 hours ago, GlamBass74 said: If only more manufacturers stood by their kit like this! Agreed, and for a gigging musician this must be a consideration. No waiting on faceless repair centres, get straight to the heart of the company. Quote Link to comment Share on other sites More sharing options...
BigRedX Posted March 17, 2023 Share Posted March 17, 2023 18 hours ago, Lozz196 said: Ashdown yet again setting the benchmark for customer service 18 hours ago, BassmanPaul said: It's great to hear about companies who stand behind their products. Except when they don't. Unfortunately a few of us here have had terrible customer service from Ashdown. 2 1 Quote Link to comment Share on other sites More sharing options...
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