[quote name='PauBass' timestamp='1494349135' post='3295251']
Excellent news, well done!
It's taken quite a while, I think that's their game, hoping people will give up before getting to this point.
At least that is my experience so far: slow communication, ignoring questions and points raised on emails, standard copy and paste replies...very frustrating, all I think, in the hope to make you give up your case and move on.
[/quote]
That's exactly what they do. They did send me a message mid day Friday asking to settle. There offer wasn't even 50% of the cost of repair. I guess the lesson is never give up and be in it for the long haul.