My experience is mixed I bought an amp from them which on the whole was a good experience etc like others. I bought some strings online, not so great they sent an incorrect set for what was listed. I have to send back the strings at my expense (which I suppose is ok) but they wouldn't send the correct set until they had received the incorrect set back and I had paid the "£1" difference for the different/correct set. I did mention that I needed the strings asap as I had a weekend with loads of work etc but deaf ears I suppose. Had to suck it up as mistake to buy from there. Shame as I was about to make a few big purchases from them in the speaker department. Now I think ill try elsewhere, i'd be stupid to mess around with them with big money when they do that over something that is pure customer service issues.