Hi Guys
I'm Shop Chap #2 in the first post of this thread, I'm Matt, one of the owners of Rattle & Drum, and a fellow bass player. Always interesting to hear people's view of us. Obviously we don't come across that brilliantly in this instance, which of course is disappointing to you the customer, and to me, a business owner. Like all businesses, our main issue internally is usually communication related - Andy our repair guy had done all the things we were supposed to do, it's just that the rest of us didn't have the information to hand. This is something we are very conscious of and are working hard to try to address.
The slightly confused nature of the conversations is probably just us spinning our wheels and being on the back foot because we don't have the information to hand. Not much I can say about this other than we are real people too, and sometimes we don't get it right. I can assure you everyone who works at Rattle & Drum cares about doing a good job, and is upset if we let someone down.
It's encouraging to read that in general those of you who've been in think we're doing alright! It's not an easy industry to be in at the moment and we know the only way shops like us will exist in future is by providing a good level of service along with a great range and competitive prices too! We're trying to do that now, and we are always working on doing it better.
Anyway, I hope the above shows that if nothing else we take criticism seriously and we care about doing a good job. While I'm here, I'd be very interested in you guys' thoughts on amps - Ashdown is our main amp brand right now, along with a few other bits and bobs. If we were to add a second brand in depth what would you like to see?