Maybe I'm in the minority, but my dealings with Bax have always been positive...
The last things I bought from them - a Warwick Gnome Amp and Cab were both 'B' stock, but arrived boxed and in immaculate condition. Initially, all was good. However, after a couple of gigs, the DI on the amp developed a fault, meaning that the signal from the amp to the mixing desk sounded horribly distorted. As I bought the gear about a week before all the recent shenanigans, I was a little trepidatious when I got in touch with them about a returning it. I quickly received a free postage label and sent it back. I was told that the turnaround time was 11 weeks, which didn't really fill me with hope. However, I was kept informed all through the process and after just under four weeks, I received an email to say that a brand-new replacement was on the way which arrived promptly. So far, so good.
I'd use them again.