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how long should I wait before I start asking for moderator help?


alyctes
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[quote name='wateroftyne' timestamp='1360527442' post='1971882']
To be fair, we don't know what's gone on behind the scenes. Presumably the OP does, and he seems happy enough, so maybe it can be filed under 'extenuating circumstances'.

Forgiveness is one of the more pleasant human traits.
[/quote]

Well to be fair, I have dealt with my fair share of deals on here that have had problems. Including driving a 60 mile round trip to pick up a bass that a seller didn't send, the bass was bought by a guy in Germany. And having to organise the courier and pack the bass.

What I find inexcusable is that PM's are not answered, but just ignored.

In this instance the OP's PM's were ignored and mine were as well. It takes 2 minutes to send a PM to explain the situation and take the pressure off, then the member having the problem understands and will get a resolution, and the moderator can move onto other stuff and just keep an eye on developments.

Instead PM's are ignored which leads to the member who has bought the item having more anxiety, and the moderator having to file endless reports to the other mods and admins on what is happening. TBH we have a dim view of poor comms, and PM's being ignored.

Comms are king, because we're a forum innit ! :)

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[quote name='Johngh' timestamp='1360536597' post='1972098']
Well to be fair, I have dealt with my fair share of deals on here that have had problems. Including driving a 60 mile round trip to pick up a bass that a seller didn't send, the bass was bought by a guy in Germany. And having to organise the courier and pack the bass.

What I find inexcusable is that PM's are not answered, but just ignored.

In this instance the OP's PM's were ignored and mine were as well. It takes 2 minutes to send a PM to explain the situation and take the pressure off, then the member having the problem understands and will get a resolution, and the moderator can move onto other stuff and just keep an eye on developments.

Instead PM's are ignored which leads to the member who has bought the item having more anxiety, and the moderator having to file endless reports to the other mods and admins on what is happening. TBH we have a dim view of poor comms, and PM's being ignored.

Comms are king, because we're a forum innit ! :)
[/quote]

Fairy nuff - you have a better idea of what went on than any of us...

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