Rich

Yup.  Once on a long haul a hosty stood with all her weight on my sprawled out ankle in the middle of the night. When it was still giving me gyp a couple of weeks later I wrote a polite letter (actually looking for an apology, nothing more), and got a reply more or less inviting me to join their 'sex and travel' club.

Oh dear, my wife is due to fly back with them on Thursday, should she look at alternatives as a backup?

Is she travelling via Schiphol? Problems there seem to be ongoing.