[quote name='BassTractor' timestamp='1337209950' post='1657321']
You may be fully right, Bleujay, and I hope you are.
However, I have a hard time seeing this as a newbie's need for slack. I honestly think it's a result of corporate thinking, and planned ahead, including plans on how to tackle criticism. I do however hope that I'm wrong.
best,
bert
[/quote]
What's wrong with a company wanting to establish or improve customer relations ? Would you rather the opposite or a J.Hall Rickenbacker approach?