absolutpepper

I'm getting ready to pull the trigger on a new guitar and its a bit cheaper on Thomann than on other retailers. As its coming from Germany (i assume) will I have to pay duty/import on it, because I'll really need to factor this into my calculations. Thanks guys.

I'll look into the courier issue then.

No, not yet. Sure they look like my guitar...but you never can tell.

Okay, so i've slept on it and here's my view - tom1946 - I've withdrawn any funds in the account and i've contacted ebay seeking clarification on the matter. I think the view I will put forward is this - When the guitar left my care it was very well packaged and in mint condition. In order to make a claim for damage through the courier it is required that a) the package is inspected upon delivery and signed for as 'damaged', and all packing should have been retained and not thrown away. It is not outwith the buyers abilities to make the claim directly to the courier and since the buyer is not able to prove that the damage actually occurred in transit I am really unable to assist further. Should the buyer wish to make a claim for damage I will be happy to assist with any information at my end. There is adequate insurance cover to fund the cost of repairing the neck on the basis of the quote provided and the buyer has an opportunity to seek this through claims procedures. I will hold off on this until ebay respond to me but I think this is a fair and reasonable solution. Basically, as the seller I met my responsibilities, however the buyer failed in theirs (i.e. ensuring condition of goods upon receipt, retaining packaging, etc) and on that basis I will help as much as possible but ultimately the buyer needs to take some responsibility as well. Seem okay????

I have contacted Ebay directly asking for advice, he is threatening to open a case so I thought I should seek their opinion before this happens. Oh, Ive also asked where he got his repair quote and then I think a telephone call will be in order. Beedster, you are indeed very wise!

Once again guys, thanks. I'm now being told that if I send £200 it will cover the repair as they have apparently contacted their local guitar shop who has quoted that figure. This seems more concerning by the minute. Fortunately thanks to your advice I will be contacting ebay tonight and taking their full advice on the matter.

Yes, they look pretty nasty but the serial number is obscured by the flash so I need another of that.

[quote name='Ou7shined' post='1155198' date='Mar 9 2011, 12:47 PM']+1 just keep a cool head and stay in control ie don't let him start dictating terms.[/quote] Buyer is now requesting a full refund prior to the return of the guitar, alongside a refund for their expense to send back to me. If I do this i'm likely to end up with no guitar or payment, oh dear!

So when I fill out a claim form do you think I should claim the full value of the guitar or just the repair???? - given that the guitar is now considerably de-valued as a result of the damage.

Guys, firstly thanks for the help. I'm a bit panicked at the moment so cheers, I knew I could count on some good advice! OU7shined, I havent contact the courier yet but i'm sure they will do everything in their effort not to pay. I just want to make sure that I am covered and that both me (as seller) and buyer are within our rights.

Its been suggested that I ask if the buyer inspected the guitar before signing for it from the courier...otherwise there would be no way to prove the damage didn't occur after delivery, does this seem reasonable?

Hi all, i'm hoping for some advice on this.... I just sold a Gibson SG via ebay and have received an email from the buyer stating that the guitar has arrived with a headstock break. Now, I know this is a common weak spot with Gibsons and I had taken account of this by loosening the tension in the strings before postage, bubble wrapping the guitar inside the hard case, then putting the hard case in a cardboard box (an actual Gibson one from my local guitar shop) with additional packing material so the case didnt move around inside the box. I've used this Courier to send guitars (in less extreme packing may I add) on a number of occasions and have never had any problems. My main concern is that the buyer, throughout the process kept emailing and stressing that the packing should be as secure as possible (fair enough) and this has sort of got my spidey senses tingling, I'm not sure why, it just has. Now, I should state that there is nothing at the moment to suggest anything untoward has taken place but I just have a feeling in my gut. The buyer has asked if I have any solutions now the guitar has been de-valued (which seemed a strange way to phrase things). I guess i'd like to know if anyone has had a similar experience or has any advice to offer???? So far, I have got back in touch and apologised for the problem. I've asked for detailed photographs as well as stating that I would require the guitar to be returned so I could put it into a shop to have the damage fully assessed and a likely cause determined before being able to make any sort of claim to the courier and once this had taken place I would be able to offer a refund. Am I going about this the right way? I've never been in this position before and any advice will help.

Hi Mike bought some CDs and DVDs from me. Top guy to deal with and no problems. Thanks mate! Chris

Owen purchased my Prunes and Custard. Great transaction with no hassle, really easy to deal with and would highly recommend dealing with him! Cheers Owen, enjoy the P&C madness