From my experience, there are two brothers who take the telephone calls.
One is really personable, and apologises for the delays, explaining about the massive orders they received during lockdown.
The other brother has no hesitation in lying to you, saying he has your order details in front of him, and gives you information which turns out yo be completely false.
Very frustrating - and is the reason why I will be selling my Jaydee Series 1 as soon as i receive it.