steve_p Posted August 20, 2023 Share Posted August 20, 2023 Has anybody any experience of shipping a double bass using the carrier DX? I bought one from Gear4Music last week with an expected delivery date of last Thursday. When I contacted DX support on Friday to find out where the bass was I was told that the delivery had been handed over to a subcontractor, and that I should wait for them to contact me regarding delivery. I get the feeling that customer support were just fobbing me off with an excuse to get rid of me. Should I be concerned that although the tracking information provided by Gear4Music shows that the bass was collected last Tuesday, DX support claims that they did not receive it until last Thursday? I am not happy at the thought of the bass sitting in a warehouse somewhere for a week or so. can anyone comment on the quality of service that DX provides? Quote Link to comment Share on other sites More sharing options...
SubsonicSimpleton Posted August 20, 2023 Share Posted August 20, 2023 When I bought my first DB from thomann, it arrived strapped to a pallet on the back of a curtainside HGV. Can't comment on how G4M handle this, but I would imagine that it needs to come on a pallet rather than loose in the back of a white van. Quote Link to comment Share on other sites More sharing options...
steve_p Posted August 20, 2023 Author Share Posted August 20, 2023 Thanks for the comment. At the end of the day, all I can do is wait for the bass to be delivered, but the high number of complaints about this company is causing me to worry a bit. Quote Link to comment Share on other sites More sharing options...
pete.young Posted August 20, 2023 Share Posted August 20, 2023 Since you bought this from G4M, have you tried taking it up with them? After all they are the ones who have a contract with DX, not you. Quote Link to comment Share on other sites More sharing options...
steve_p Posted August 22, 2023 Author Share Posted August 22, 2023 The bass was delivered today. Phewww! 1 Quote Link to comment Share on other sites More sharing options...
Rosie C Posted August 22, 2023 Share Posted August 22, 2023 On 20/08/2023 at 12:31, SubsonicSimpleton said: When I bought my first DB from thomann, it arrived strapped to a pallet on the back of a curtainside HGV. Can't comment on how G4M handle this, but I would imagine that it needs to come on a pallet rather than loose in the back of a white van. This is how mine arrived. It was during covid lockdown and as I watched it unload I had this awful sinking feeling of "what have I done?!" ... if it was so large it needed to come by forklift! Quote Link to comment Share on other sites More sharing options...
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