Shipping a double bass

[steve_p]

Has anybody any experience of shipping a double bass using the carrier DX? I bought one from Gear4Music last week with an expected delivery date of last Thursday. When I contacted DX support on Friday to find out where the bass was I was told that the delivery had been handed over to a subcontractor, and that I should wait for them to contact me regarding delivery. I get the feeling that customer support were just fobbing me off with an excuse to get rid of me.

Should I be concerned that although the tracking information provided by Gear4Music shows that the bass was collected last Tuesday, DX support claims that they did not receive it until last Thursday? I am not happy at the thought of the bass sitting in a warehouse somewhere for a week or so. can anyone comment on the quality of service that DX provides?

[SubsonicSimpleton]

When I bought my first DB from thomann, it arrived strapped to a pallet on the back of a curtainside HGV. Can't comment on how G4M handle this, but I would imagine that it needs to come on a pallet rather than loose in the back of a white van.

[steve_p]

Thanks for the comment. At the end of the day, all I can do is wait for the bass to be delivered, but the high number of complaints about this company is causing me to worry a bit.

[pete.young]

Since you bought this from G4M, have you tried taking it up with them? After all they are the ones who have a contract with DX, not you.

[steve_p]

The bass was delivered today.  Phewww!

[Rosie C]

On 20/08/2023 at 12:31, SubsonicSimpleton said:

When I bought my first DB from thomann, it arrived strapped to a pallet on the back of a curtainside HGV. Can't comment on how G4M handle this, but I would imagine that it needs to come on a pallet rather than loose in the back of a white van.

 

This is how mine arrived. It was during covid lockdown and as I watched it unload I had this awful sinking feeling of "what have I done?!" ... if it was so large it needed to come by forklift!