Jump to content

I'm going through a little spell of bad luck..


Mickyk
 Share

Recommended Posts

Well after my debacle with the Zoom B1four packing up recently, I have experienced a slight mishap today, whilst recording something today ,my take on (Strange town ) I got carried away and the Focusrite 2i2 2nd gen I was using to record with was dragged off of my recoding bench onto a carpeted floor. So after quickly re plugging into my PC using the USB cable nothing happened, no power going to the Focusrite .Oh no i thought ,I haven't knackered this up as well I thought .Anyway after some deliberation I decided to give Focusrite a call, and I can honestly say their customer service was second to none, it was 5.30 pm this evening and they answered the Phone,i told the customer service guy Andy what had happened and he immediately pointed me in the right direction as to why i was not seeing any power going into the unit .He went on to say that the problem lied with the actual USB plug in the machine which was damaged during the drop, a common occurrence he alluded, and he ordered me a new plug FOC there and then ,Now I'm not one for doing reviews but i can say with all honesty that this chap was great with me, so with that in mind I'm giving  Andy and Focusrite 5 stars for customer service. Well done chaps, I will report back back if and when the thing is fixed.

Edited by Mickyk
  • Like 10
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...