queenofthedepths Posted April 14, 2008 Share Posted April 14, 2008 About halfway through February I made an order with Thomann and was informed that my order would have to wait until 29th whilst they waited for more stock to arrive - so I did, but after waiting until last week and hearing nothing, I e-mailed them to cancel my order... I was a bit annoyed but since they hadn't taken the money out of my account I thought it was fair enough and proceeded to buy a new combo and an electronic drum kit This morning at 20 to 8, I received 2 huge parcels, containing my Thomann order and I checked my account and saw that I'd been charged for them After all this time, I'm annoyed that it took so long to arrive and I don't really want it any more! I can understand that it had probably already been dispatched when I tried to cancel it (nice of them to tell me..?), but I'm totally unimpressed with the speed of delivery Anyway, advice from those who've dealt with Thomann before, please? Should I complain and ask for a refund or just cut my losses and list the offending items for sale on basschat? Here they are: [url="http://www.thomann.de/gb/harley_benton_hbb35ntfl_5string_akustikbass_fretless.htm"]http://www.thomann.de/gb/harley_benton_hbb...ss_fretless.htm[/url] [url="http://www.thomann.de/gb/ibanez_double_bag_trolley_ebass.htm"]http://www.thomann.de/gb/ibanez_double_bag_trolley_ebass.htm[/url] Quote Link to comment Share on other sites More sharing options...
tombboy Posted April 14, 2008 Share Posted April 14, 2008 (edited) Contact Thomann and asked for them to collect the items, explaining your position. You are covered by your statutory rights as a consumer. As long as the items are unused they have to offer you a full refund. Edited April 14, 2008 by tombboy Quote Link to comment Share on other sites More sharing options...
queenofthedepths Posted April 14, 2008 Author Share Posted April 14, 2008 When you say "unused"... I've opened both of the parcels and tuned up the bass... nothing else though - am I still okaeey? Quote Link to comment Share on other sites More sharing options...
tombboy Posted April 14, 2008 Share Posted April 14, 2008 Should be.... still got the boxes? If not... you'll have to eat both items! Quote Link to comment Share on other sites More sharing options...
bremen Posted April 14, 2008 Share Posted April 14, 2008 [quote name='tombboy' post='176264' date='Apr 14 2008, 01:43 PM']Contact Thomann and asked for them to collect the items, explaining your position. You are covered by your statutory rights as a consumer. As long as the items are unused they have to offer you a full refund.[/quote] Do just that and they'll send someone round to pick them up. I've never had a problem with returning stuff to them. Quote Link to comment Share on other sites More sharing options...
OldGit Posted April 14, 2008 Share Posted April 14, 2008 Ped wants on e of those Ibanez double bass bag things ... May give you a decent price for it I have one and they are very good. Quote Link to comment Share on other sites More sharing options...
queenofthedepths Posted April 14, 2008 Author Share Posted April 14, 2008 Thanks guys! I've e-mailed them now - should get this sorted out soon, hopefully Quote Link to comment Share on other sites More sharing options...
Happy Jack Posted April 14, 2008 Share Posted April 14, 2008 [quote name='tombboy' post='176264' date='Apr 14 2008, 01:43 PM']Contact Thomann and asked for them to collect the items, explaining your position. You are covered by your statutory rights as a consumer. As long as the items are unused they have to offer you a full refund.[/quote] Interesting thought ... is that his statutory rights as a consumer in the UK, or as a consumer in the EU? Are they exactly the same? Anyone know? Quote Link to comment Share on other sites More sharing options...
Happy Jack Posted April 14, 2008 Share Posted April 14, 2008 [quote name='OldGit' post='176280' date='Apr 14 2008, 02:15 PM']Ped wants on e of those Ibanez double bass bag things ... May give you a decent price for it I have one and they are very good.[/quote] If Thomann won't take 'em back, stick the double-bag in the For Sale section. If Ped doesn't want it, I'll take it off your hands. [size=1]At the right price, of course.[/size] Quote Link to comment Share on other sites More sharing options...
Lenny B Posted April 14, 2008 Share Posted April 14, 2008 That's the position under UK regulations - you'd need to check the small print in the Thomann terms to see which country's laws govern the contract - there should be a European (German?) equivalent, but I'm not sure without checking if it applies cross-border. [quote name='Happy Jack' post='176406' date='Apr 14 2008, 04:41 PM']Interesting thought ... is that his statutory rights as a consumer in the UK, or as a consumer in the EU? Are they exactly the same? Anyone know?[/quote] Quote Link to comment Share on other sites More sharing options...
queenofthedepths Posted April 14, 2008 Author Share Posted April 14, 2008 [quote name='Happy Jack' post='176409' date='Apr 14 2008, 04:43 PM']If Thomann won't take 'em back, stick the double-bag in the For Sale section. If Ped doesn't want it, I'll take it off your hands. [size=1]At the right price, of course.[/size][/quote] Hahaha! If I can't get a refund I'll probably keep it - I do want it, but I've spent the £50 on something else now! My fiancée really likes the look of the bass too, so maybe I'll end up keeping them both... sanity is prevailing over GAS at the moment though, so ideally they'll take them back without a fuss Quote Link to comment Share on other sites More sharing options...
The Funk Posted April 14, 2008 Share Posted April 14, 2008 [quote name='Happy Jack' post='176406' date='Apr 14 2008, 04:41 PM']Interesting thought ... is that his statutory rights as a consumer in the UK, or as a consumer in the EU? Are they exactly the same? Anyone know?[/quote] I think it's the same across the EU. Could be wrong but I think the law was changed here (and in Germany) to fit with an EU directive harmonising the laws relating to consumer rights. Quote Link to comment Share on other sites More sharing options...
sifi2112 Posted April 14, 2008 Share Posted April 14, 2008 I've dealt with Thomann quite a lot & the only thing you must do is keep the original packaging ! For at least 30 days. They offer 30-day money back guarantee .. was at one point gonna send cab back but had binned the packaging .. it would have cost me £40 ! This doesn't apply for 'faulty' items btw .. if it's broken or faulty you don't need the original packaging & they arrange a courier & doesn't cost anything ! Si Quote Link to comment Share on other sites More sharing options...
OutToPlayJazz Posted April 14, 2008 Share Posted April 14, 2008 I always thought Thomann had a 28 day returns policy? Sure I've seen it on the website somewhere... Quote Link to comment Share on other sites More sharing options...
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