tauzero Posted May 4, 2011 Share Posted May 4, 2011 Inspired by reading the thread about poor service from a certain luthier, I shall commend the service provided by EA to the house. I recently bought a second-hand iAmp 500 which had a broken push-button top and a couple of missing case screws. I emailed EA to ask about replacement parts (I did mention I'd bought it second hand so they knew I wasn't the original buyer) and they very kindly put a few screws and a couple of button caps in the post to me FOC. Quote Link to comment Share on other sites More sharing options...
lemmywinks Posted May 4, 2011 Share Posted May 4, 2011 They were also very helpful and quick to respond when i emailed them too, again about second hand goods. Even when it was clear that i wouldn't be spending any money on their replacement and would be sourcing part(s) elsewhere they were still helpful and confirmed that the part i had in mind was compatible. That's what impressed me, people taking their time to assist me and not wanting anything back, they now have a great reputation with me at least! Well done EA! Quote Link to comment Share on other sites More sharing options...
Prime_BASS Posted May 5, 2011 Share Posted May 5, 2011 It's a shame most companies arnt like this. Im sure if I went straight to EBMM with my intonation screw issue i would have been told to jog on! Quote Link to comment Share on other sites More sharing options...
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