Ruck

I bought a Warwick Thumb NT5 2002 from Tim. The bass is in fantastic condition, really well looked after and spooky enough had the exact same string gauge, brand and type, that I had planned to set it up with. Effortless, hassle free transaction with prompt communication. Tim is a great guy to deal with, buy with confidence!

[quote name='Twincam' timestamp='1454774560' post='2972898'] I really want to know what the seller has said and if he is gonna pay up? And I hope he did not skimp or skip on paying extra insurance thinking it would be OK. That would be a big no no! If I send a bass it's always fully insured for loss, I even add extra for the actual cost of shipping on top of what the bass cost. [/quote] He's just told me he is not going to refund me and it is upto DPD to compensate me. Which I doubt will happen either. well. damn. Not surprising of course.

Oh and Kev, is there a specific part of the Warwick forum I should post to to report the bass being lost? I haven't logged on to that forum in 8 years! many thanks.

[quote name='Kev' timestamp='1454772709' post='2972865'] I read this on Facebook this morning, horrible thing to happen As far as I am concerned, it is the sellers responsibility to pursue the Insurance Claim through DPD and get what money they can back, but the entire amount should be refunded to you. It is their responsibility to get the bass to you, and incidents such as this cannot mean you are out of pocket, unless you explicitly agreed with the seller pre-sale that all responsibility of shipping lies with you, which I doubt you did! I do feel awfully sorry for the seller but I hope they do what's right for you. I also feel sorry for you as a lovely Warwick has gone Hopefully one of you has a note of the serial number? Get that posted up. The bass is unusual in that it has an ebony fingerboard with no inlays; I have a hunch it started life as a fretless and was fretted at some point, but if that isn't true then it is quite a rare combo indeed; fretted SSII's have wenge fingerboards and the inlays. In other words, if another comes up like it it will stand out to me and other Warwick aficionados like a sore thumb. Get it shared on the Warwick forum too if you haven't already. [/quote] Thank you Kev. No agreement was made to say[font="helvetica, arial, sans-serif"][color="#282828"] all responsibility of shipping lies with me. However kudos to the seller, he has been with this all the way so far. Excellent communication. I believe from DPD's T&C's their comp limit is 1K and extra comp would have cost extra. Unfortunately and stupidly I assumed the bass was fully comp as the postage quote was £50. I asked if he could include that (postage costs) in the offer I sent him. He agreed. So unless they find the bass, one of us is going to loose out on at least £350 and that is not factoring in the currency conversion of the bank transfers... Right ball ache eh! Ive had Warwicks shipped to me before from as far as USA with no problems at all. Just this one got a way... Even the DPD dude on the phone today very subtly implied "stuff like that just doesn't go missing" which I might request the audio recording of and all other conversation I have had with them. DPD did at one point try to evade liability by stating the address was wrong. I quickly shot that down by asking why the three previous members of DPD staff I had spoke to had not flagged that up. Anyway, they have admitted full liability. But I just want the bass! [/color][/font]

[quote name='wateroftyne' timestamp='1454685645' post='2972064'] That's bad news - sorry to hear it. Although IMO it's not shocking. Shocking would be if they didn't admit it, and didn't claim responsibility. [/quote] I suppose your right

[quote name='Graham' timestamp='1454696693' post='2972242'] Not your problem then, it's up to the seller/shop to claim the insurance and then either refund you or get you the bass yyou paid for [/quote] I wish it was as easy as that, but why would the seller cough up?

[quote name='40hz' timestamp='1454693562' post='2972204'] I wonder where it actually ended up? It's not like they disappear into the ether! Half-inched by someone at a depot? Mistakenly delivered elsewhere? [/quote] I have not suggested to them that I think it was stolen yet. Although I did suggest maybe they sent it to the wrong address and skipped the depot scans but of course they cant answer to that.

[quote name='Graham' timestamp='1454692949' post='2972199'] Did you arrange the courier? [/quote] No

[quote name='ambient' timestamp='1454686137' post='2972082'] Didn't realise that, but I just don't trust them I guess. [/quote] What the Germans?

[quote name='ambient' timestamp='1454685892' post='2972071'] This is why I always collect. You can get advance train tickets for a really good price if you're prepared to be flexible. I picked by Roscoe up from Warrington, the fare was £12 return. [/quote] Bass was from Germany. But yes i should of taken a holiday over to get it. Ive recieved many basses from Europe and USA with no problem in the last 17 years. This is a first for me.

[quote name='roman_sub' timestamp='1454685693' post='2972065'] Awful news. Were you selling or buying? [/quote] Buying.

[quote name='fretmeister' timestamp='1454685609' post='2972063'] I hope someone noticed the lost item compensation limits on their T&C, and that it was enough. [/quote] Its £1000 I believe. I dont know how much ill see of that.

They've admitted they have lost it and claim full responsibility. Sellers beware, this is shocking.

[quote name='ambient' timestamp='1453481121' post='2959934'] I know if you use Paypal, you can put in how much the recipient needs to receive. [/quote] If they stated the amount in Euros before the transfer yes. I could have done the same with my online bank service. But I was hasty and just paid the agreed price which was in Pounds Sterling. There is probably a screaming, giant, bold font sticky post on the forum that lists and explains all this but somehow me and the seller both missed it.

[color=#282828][font=helvetica, arial, sans-serif]We've agreed to compromise and split the difference. Many thanks to everyone who commented here! Next time buying from overseas I will know better to confirm rates and the final sums of conversion. You guys have been great thanks![/font][/color]

[quote name='linear' timestamp='1453476673' post='2959849'] The problem here is the agreed amount was in pounds, but you've paid him with whatever his local currency is, and you guys didn't agree on a conversion rate for that. [/quote] yep

[quote name='leftybassman392' timestamp='1453476431' post='2959844'] To be clear, did the ad explicitly indicate a price in pounds sterling? [/quote] Yes.

HSBC's rates last night were roughly 1.27 £ to Euro. Xe.com;s rate was 1.31. A fair difference to annoyed about if I was the seller I agree there

Bank Transfer

Hi there guys, Ive just transferred payment for a bass. The exact amount agreed in English pounds. But the seller is not happy with my bank's conversion rates and is using xe.com to show me I owe him more money. What should I do? Thanks

Got a great deal off Ben with a fantastic, hassle free transaction. Couldn't ask for more!

Very similar to this: http://www.mystoreonline.com.au/images/case_6536_1.jpg