Thought I should mention that Interparcel/TNT have just done the above again with another very well packed box, email below. I get the sense that they are doing this on a systematic basis. Once again I have sent them photos. I'm starting to have second thoughts about using Interparcel again, they seem to be trying to scam customers
Interparcel order - 19668917
Dear .........
I am writing with regards to the above order, your shipment going to............ This order has come to our attention as the shipment has attracted an additional handling surcharge.
The additional handling charge is applied for any package that is not fully encased in cardboard.
The total amount outstanding is £10.74 for which we require immediate payment.
As per our Terms & Conditions you are responsible for ensuring that goods are sufficiently encased in cardboard prior to the collection of the item.
Please confirm if you would like us to automatically charge this amount to the Card or PayPal account used to pay for this order. Please note we are unable to deduct funds from a PrePay or Amazon account.
Alternatively, if you would like to use a new card, please respond to this email and we will arrange for a payment link to be sent.
If you have a valid reason why you believe you are not liable for this debt then it is essential that you contact our Revenue Protection department by return email straight away to discuss this matter.
We regret that we are unable to discuss this matter over the phone and can only take disputes in writing.
Kind regards.............
Revenue Protection Controller