I'm finding more recently people are having problems directly talking to people face to face and discussing their problems and feelings openly.
Resorting to messenger, WhatsApp, emails etc, where all meaning gets lost.
I have recently fallen foul of someone who has been saying things like "Some people might feel..", unfortunately unless those people actually say they don't want to... directly to me, then it's a hypothetical "some people.".
Now, that 'someone' has thrown their toys out of the pram, said they're not being listened to, and walked. If they'd said in the first place: "I'm sorry but I don’t want to...", we could have sorted it all out a lot soon.