My only experience with Phil Jones was years ago I contacted him about my 6Pack bass combo had stopped working, Phil responded himself & was great about sorting the issue, we diagnosed a faulty preamp & even though my amp was out of warranty he sent me a brand new one (from the US I think) & talked me through installation which was quite straightforward & he didn’t charge me a penny !
I hope he gets through this & continues with his passion for bass & audio .. we need more people like him !