Reverb Photo id

[roy45wm]

made a large purchase on instrument ive saved up for over last couple years recently. 
Just got a message from reverb that they need a image of my photo ID for verification and other proof. however im only a first time buyer not a seller.
i read following,

Quote

"Reverb does require ID verification (via their partner) to comply with "Know Your Customer" (KYC) laws, this is done only when setting up a shop to sell high volumes, not for buying"

is this normal procedure if only buying?  
has this happened to anyone else on here where they have had to send photo i,d when only just buying a instrument?
if so how did you send them your proof by email or in account its all a bit worrying as dont want them to cancel sale just want the instrument ive saved up for and finally bought . 
its all a bit confusing .
 

[Cliff Edge]

That quite clearly says it’s not required for buyers. 

[Woodinblack]

16 hours ago, roy45wm said:

if so how did you send them your proof by email or in account its all a bit worrying as dont want them to cancel sale just want the instrument ive saved up for and finally bought . 
its all a bit confusing .

 

Did that come through reverb or through an email, make sure that who you are talking to is definitely reverb, not someone else.

[ossyrocks]

On 08/02/2026 at 01:18, Woodinblack said:

 

Did that come through reverb or through an email, make sure that who you are talking to is definitely reverb, not someone else.

This ^

 

I get emails purporting to be from Reverb, and they are just scams. You should only communicate on Reverb using their own messaging system. 

I have used their chat system though, to talk to Reverb admins, and that's usually a real person. Try that and verify what you're being told is genuine.