Bassmurf Posted January 24, 2012 Share Posted January 24, 2012 Evening all, Received today a 2nd hand bass from a shop in Canterbury (I'm in west Sussex) and it's the biggest piece of rubbish I've ever played in 20 years! So as I can return it back to them as per their terms and conditions, can anyone recommend a decent courier so I can make sure it gets back safely to them? Cheers Dan Quote Link to comment Share on other sites More sharing options...
xilddx Posted January 24, 2012 Share Posted January 24, 2012 [quote name='Bassmurf' timestamp='1327442991' post='1511437'] Evening all, Received today a 2nd hand bass from a shop in Canterbury (I'm in west Sussex) and it's the biggest piece of rubbish I've ever played in 20 years! So as I can return it back to them as per their terms and conditions, can anyone recommend a decent courier so I can make sure it gets back safely to them? Cheers Dan [/quote] They should provide the courier as part of their return conditions. I had to return a £800 Ovation guitar to Nevada last year (it was a total piece of shittum, utter rubbish), they arrange the courier to pick it up. Same with Thomann. Quote Link to comment Share on other sites More sharing options...
Mykesbass Posted January 24, 2012 Share Posted January 24, 2012 Distance selling regulations apply to second hand goods - it is the seller who is responsible for the return of the bass, especially if it is not "fit for purpose". Quote Link to comment Share on other sites More sharing options...
kevin_lindsay Posted January 25, 2012 Share Posted January 25, 2012 If the seller doesn't provide the courier and you have to do if yourself, use http://www.interparcel.com/ Quote Link to comment Share on other sites More sharing options...
Bassmurf Posted January 25, 2012 Author Share Posted January 25, 2012 Excellent cheers guys! Quote Link to comment Share on other sites More sharing options...
Ed_S Posted January 25, 2012 Share Posted January 25, 2012 I've always worked on the principle that even if I have to pay the shop to arrange the return courier (ok, you shouldn't have to, but even if you do...) it's worth it on the grounds that if their goods arrive back in several pieces, they get to claim against their own courier on the basis of their own packing materials (provided you send it back exactly as-was) because they are the customer. The fact that they need to make an insurance claim has nothing to do with your right to a refund. Quote Link to comment Share on other sites More sharing options...
Bassmurf Posted January 27, 2012 Author Share Posted January 27, 2012 Update: after the advice on here, phoned the shop in question and the bass has been picked up today (courier arranged by them) and refund coming very soon...Basschat 1 Music shop 0! Quote Link to comment Share on other sites More sharing options...
kevin_lindsay Posted January 27, 2012 Share Posted January 27, 2012 Glad you got a positive resolution mate Quote Link to comment Share on other sites More sharing options...
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