That definitely doesn’t look right for a new instrument, especially one not listed as B stock. Are you sure the batteries are actually dead? It might be worth trying a fresh pair first, just to rule that out / a wider electrical fault?
As for the gouge on the fretboard, that shouldn’t be “normal” on a new bass. If it’s something you can feel easily, I’d say it’s fair to either seek a replacement or at least ask the retailer for a partial refund - especially since it’s a milestone gift. It’s reasonable to expect a new bass it to arrive in new condition. I’d contact Andertons, explain the issues clearly (photos help), and see what they offer. In my experience, they’re usually pretty good about resolving things.