xilddx Posted December 9, 2009 Share Posted December 9, 2009 (edited) Late last night I ordered a pearl white Jazz pickguard from [url="http://www.wdmusic.co.uk"]http://www.wdmusic.co.uk[/url] I received a very nice email from Ben this morning profusely apologising that it was not in stock and the website was in error showing it as in stock. I was offered an immediate refund rather than wait four weeks, or I could replace it with a nicer aged version which is what I did. Ben is rushing it out to me and I should get it tomorrow. He sent me a large image of it too, to show me the difference. Given the bad experience I had with a PG from another shop in Bristol recently, the customer service from WD has been totally refreshing, this is what will keep me coming back. Cheers, Ben Edited December 9, 2009 by silddx Quote Link to comment Share on other sites More sharing options...
thunderbird13 Posted December 9, 2009 Share Posted December 9, 2009 Thats good - just remember to make sure it fits before you take the packaging off Quote Link to comment Share on other sites More sharing options...
xilddx Posted December 9, 2009 Author Share Posted December 9, 2009 [quote name='thunderbird13' post='679067' date='Dec 9 2009, 01:58 PM']Thats good - just remember to make sure it fits before you take the packaging off [/quote] I know, I know ! Quote Link to comment Share on other sites More sharing options...
casapete Posted December 9, 2009 Share Posted December 9, 2009 Had similar excellent service from Ben at WD. Recommended. Quote Link to comment Share on other sites More sharing options...
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