Silky999 Posted January 8, 2021 Share Posted January 8, 2021 I was fitting a new set of Ernie Ball .50 - 105 Slinky cobalt flat wounds to my Warwick when the G string failed as I was tensioning it to tune. It scared the bejesus out of my as it’s my first string failure. I thought it had slipped off the peg but It had snapped about 2 cm from the start of the silk at the tuner end. I know there were issues with EB strings a few years ago but has anyone else had anything similar recently? I contact EB UK and a chap called Danny is going to send out a new set for me without my asking and not even a quibble so excellent customer service from the company. This may just be an isolated manufacturing fault given the millions of strings EB must produce in a year and it hasn’t put me off the cobalt flats as they sound so near a round wound for a flat. Quote Link to comment Share on other sites More sharing options...
TheGreek Posted January 8, 2021 Share Posted January 8, 2021 Stringsandthings??? Top customer service...they donated a MM SUB to the Herts Bash raffle on two occasions. Quote Link to comment Share on other sites More sharing options...
Silky999 Posted January 8, 2021 Author Share Posted January 8, 2021 2 hours ago, TheGreek said: Stringsandthings??? Top customer service...they donated a MM SUB to the Herts Bash raffle on two occasions. Absolutely, can’t fault them. 1 Quote Link to comment Share on other sites More sharing options...
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