PapillonIrl Posted February 12, 2009 Share Posted February 12, 2009 (edited) Hi all, Just thought I should post this here in case anyone has experienced similar issues. I have had the Wt550 about 5 months, and it has performed very well in that time. Sounds great, and seemed very durable and well built. A few days ago a good friend of mine was performing with this amp, as he was thinking of getting one, and mid-song, the amp seemed to lose power. I have had a look at it, and have run the problems by the guys on the Eden forum, and the general consensus seems to be a themal shutdown. Here is a description of the problem. 1: Very low power to cabs, as if only preamp section was working. 2: DI out works, as does the EQ, PAD, Enhance, and headphone out. 3: No strange noises, DI out sounds normal. 4: My friend did not report any overheating when this occurred, but it is possible that the amp was warm. 5: Problem present after changing valve, fuse, speaker and instrument cables, cabs, and bass. 6: Fan appears not to be working...I have used a hairdryer on the thermostat to check. 7: I [i]think[/i] the fan was woking before this gig. Eden recommend to get it to a certified tech, but I don't think there is any on Ireland, I'm still waiting to hear back from the UK distributer Anybody work on these amps ? Specifically on the thermostat ? Any other ideas as to what it could be ? Thanks, Nathan Edited February 12, 2009 by PapillonIrl Quote Link to comment Share on other sites More sharing options...
PapillonIrl Posted February 12, 2009 Author Share Posted February 12, 2009 I am wondering if there is some sort of 'reset' for this power-amp thermal shutdown malarkey on Eden amps ? Cheers, Nathan Quote Link to comment Share on other sites More sharing options...
BassBod Posted February 12, 2009 Share Posted February 12, 2009 My old WT300 went into thermal shutdown whenever I ran into 4ohms. Overheated (with fan) on any gig with a noisy drummer, but was generally fine into 8ohms. I recall something about the fan working better if it was sucking rather than blowing...but I never got it sorted 100%. I think (like the similar SWR's) they run hot by design and you've just got to be a bit careful about pushing them too much. All that said, I'd get yours to a good tech to check the fan/switch etc as I would only expect it to shutdown in pretty extreme circumstances, and should reset after a few mins. Quote Link to comment Share on other sites More sharing options...
PapillonIrl Posted February 12, 2009 Author Share Posted February 12, 2009 [quote name='BassBod' post='407506' date='Feb 12 2009, 12:30 PM']My old WT300 went into thermal shutdown whenever I ran into 4ohms. Overheated (with fan) on any gig with a noisy drummer, but was generally fine into 8ohms. I recall something about the fan working better if it was sucking rather than blowing...but I never got it sorted 100%. I think (like the similar SWR's) they run hot by design and you've just got to be a bit careful about pushing them too much. All that said, I'd get yours to a good tech to check the fan/switch etc as I would only expect it to shutdown in pretty extreme circumstances, and should reset after a few mins.[/quote] Thanks....interesting. Maybe it isn't a thermal shutdown actually....it definitely isn't resetting itself. Nathan Quote Link to comment Share on other sites More sharing options...
PapillonIrl Posted February 12, 2009 Author Share Posted February 12, 2009 The UK distributor referred me back to the retailer...who is located in the U.S. This shouldn't be this difficult. Are U.S. retailers really expected to service amps they sell to overseas ? Will my warranty be invalid if I get a non-Eden guy to look at it for me ? Anybody know an Eden service center in the UK ? Quote Link to comment Share on other sites More sharing options...
PapillonIrl Posted February 12, 2009 Author Share Posted February 12, 2009 (edited) Ok I got to talk to somebody who seemed interested in solving my problem. He is the tech that Eden's distributors (Flightline) in the UK use for their repairs. Nice guy, and a muso to boot. He is located in Camden, where it just so happens I will be staying next weekend as I have a couple of gigs there. I'm thinking the best thing to do is to bring the amp with me then, and he is even ok with picking it up from my hotel ! The advantage is that Flightline will source and pay for any Eden part's needed and get them to him with the quickness. Just thought I should post this in case it helps anyone in the future. I will have to pay the labour costs for repair, but parts (if needed) will be supplied by Flightline. I have been advised to try and hit the original retailer for the labour cost, somehow I think that they will be less than receptive to this. :-) Bear this in mind when buying amps in a different country ! Cheers all, Nathan Edited February 12, 2009 by PapillonIrl Quote Link to comment Share on other sites More sharing options...
EBS_freak Posted February 12, 2009 Share Posted February 12, 2009 [quote name='PapillonIrl' post='407758' date='Feb 12 2009, 04:50 PM']Ok I got to talk to somebody who seemed interested in solving my problem. He is the tech that Eden's distributors (Flightline) in the UK use for their repairs. Nice guy, and a muso to boot. He is located in Camden, where it just so happens I will be staying next weekend as I have a couple of gigs there. I'm thinking the best thing to do is to bring the amp with me then, and he is even ok with picking it up from my hotel ! The advantage is that Flightline will source and pay for any Eden part's needed and get them to him with the quickness. Just thought I should post this in case it helps anyone in the future. I will have to pay the labour costs for repair, but parts (if needed) will be supplied by Flightline. I have been advised to try and hit the original retailer for the labour cost, somehow I think that they will be less than receptive to this. :-) Bear this in mind when buying amps in a different country ! Cheers all, Nathan[/quote] Blooming heck. That's good news. What's the guys name? Could be a useful contact for an amp tech in London?! Quote Link to comment Share on other sites More sharing options...
PapillonIrl Posted February 13, 2009 Author Share Posted February 13, 2009 His name is Bond.... Brian Bond I'm sure he won't mind me posting his name here, seems like a good guy. You can PM me for his contact details or reach him through Flightline UK I imagine. Nathan Quote Link to comment Share on other sites More sharing options...
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