Kev Posted February 12, 2014 Share Posted February 12, 2014 Picked up a 4003 and has the custom Ric Schaller buttons. Weirdly, the upper horn button appears to be too large for either of my Schaller locks; it simply won't fit. The bottom button fits just fine. Is this common? Is it worth emailing Ric and asking them to swap it? Bit of a bizzare factory defect! Quote Link to comment Share on other sites More sharing options...
Kev Posted February 14, 2014 Author Share Posted February 14, 2014 Contacted Rosetti about the issue, they are sending me a replacement set foc. Can't fault that customer service one bit! Quote Link to comment Share on other sites More sharing options...
BigBassBob Posted February 14, 2014 Share Posted February 14, 2014 Certainly better than Rickenbacker's customer service in the States! I've never heard of that issue before. If you weren't getting a replacement I'd buy a set of new Schallers and try unscrewing the problematic one with a cloth and pair of pliers/clamps. Quote Link to comment Share on other sites More sharing options...
JapanAxe Posted February 14, 2014 Share Posted February 14, 2014 I had this issue with one of the Schaller strap-lock buttons on a Godin. I had to grind it down on an improvised lathe to get it to mate with the other part. Quote Link to comment Share on other sites More sharing options...
Kev Posted February 14, 2014 Author Share Posted February 14, 2014 [quote name='BigBassBob' timestamp='1392399667' post='2368307'] Certainly better than Rickenbacker's customer service in the States! I've never heard of that issue before. If you weren't getting a replacement I'd buy a set of new Schallers and try unscrewing the problematic one with a cloth and pair of pliers/clamps. [/quote] Oh I unscrewed it no problem to see how big the screw hole was as I have some spare buttons, but the hole is too large for normal Schaller fittings and I wasn't prepared to go the matchstick/toothpick route I contacted US RIC initially and they just referred me to Rosettti. Quote Link to comment Share on other sites More sharing options...
simon1964 Posted February 14, 2014 Share Posted February 14, 2014 [quote name='Kev' timestamp='1392397593' post='2368256'] Can't fault that customer service one bit! [/quote] Shhh.... Not meant to say that about Rickenbacker on here! Quote Link to comment Share on other sites More sharing options...
Kev Posted February 14, 2014 Author Share Posted February 14, 2014 [quote name='simon1964' timestamp='1392421774' post='2368730'] Shhh.... Not meant to say that about Rickenbacker on here! [/quote] I know,and coming from a moderator as well! Quote Link to comment Share on other sites More sharing options...
_polarrS.thumb.jpg.0ad302df85c39f8a1bbc8e01834664d4.jpg)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.