A few months back I bought a Westbury 22mm padded case with wheels on recommendation from my teacher for my lovely Bryant bass. Gear 4 Music were doing a good price on it.
Yesterday I found deep scratches and gouges on the back at the bottom behind where the wheels are - closer inspection revealed missing padding in the inside behind the wheels, which I didn't previously notice, so the rivets have cut through the thin nylon and caused the damage. This just happened a couple of days ago as I wheeled the bass a bit further than usual getting to/from a jazz workshop - most of the time I just carry it.
Laurence Dixon has quoted £1600 for a full repair, so it be will an insurance job. Gear for music have so far offered a partial refund of £25 for the case - which incidentally has a 3 year warranty.... not happy.. at all ... gutted...😫