wookiee

BTW, does anyone know who's in charge there? With an email? I'm fed up with people there not answering my emails... Edit: Nevermind. With some help from my friend Google, I found the name of the eCommerce manager at BassCentre and promptly emailed him about my problem. And guess what? Five minutes later, I received a message from Gill, who confirmed that my refund had been completed... Coincidence? I think not...

I've had trouble with them as well. I ordered a cab that was supposed to be available... 10 days later, no news: I emailed them and got no response. Of course, my credit card had been debited loooong ago. I threatened them that I would cancel my order if they failed to answer my questions... They didn't care enough to answer. I had to PM Giles, their webmaster, which is a member here. He very kindly told me that they were moving to a larger place and had not yet put their internet and telephone back on. He asked the sales people to contact me and they did. But in the meantime I had to buy the cab elsewhere, so I asked them to cancel my order and refund me in full. I had to insist three times before they finally directed me to Gill so I could give her all the details about my order, so she can cancel it. I did so, but it's been 20 days now and nothing's happened. So my advice is: stay away from these people! All they care about is taking your money. I will never have business with them ever again!