GreeneKing

I hope that I'm in the right section here, if not I expect I'll be shunted. I added this post to the Thomann thread currently running and thought that it probably deserves it's own spot. So quoted directly: PeteD said: [quote]I haven't had any experience with returns though [Thomann], which can always sour a relationship.[/quote] My Yamaha BBT500H head packed up about 5 days from the year since I bought it. I found the returns bit of Thomann's site and emailed them. I got a reply about 2 or 3 days later saying it was being dealt with. A few days after this I had a DML note through the door saying they'd visited to collect and no-one was in. I re-arranged and it was collected on time. Two or so weeks passed and another email arrived saying it was done. A couple of days later the amp arrived all fixed. Great service compared with my present situation. I bought a new Markbass Little Mark II from the Bass Centre over 2 months ago. It took a while for them to get it in stock but arrived safely just over a week later. I set up the amp as per the manufacturers instructions and it basically, to cut a long story short, 'fizzled' and died. Spoke to BC about returns and discovered that I had to do it off my own back and claim postage afterwards (job still to do). I have to make all the play with the Bass Centre, I call them for info. The staff have been good to talk too but with one exception every time that they have said they'd call me back they haven't. There seemed to be some confusion as to whether the Importer had the amp as the Bass Centre couldn't fix it (I actually wanted and expected a new replacement). I spoke to a guy at the Importers and he was rude and defensive. It seems that my new amp, bought over 2 months ago should now be at the Importers, where they will either repair it or replace it. When? I've no idea, maybe it'll turn up one day. Maybe it's still sat in the shop at BC, gathering dust awaiting collection? I'm still using my BBT and I've almost forgotten I'm supposed to own a new, reliable clean sounding LM II. Contrast this is all I would ask. And BC, if you're privy to this post you could consider having a system for returns a la Thomann instead of the very haphazard one now in place.

PeteD said: [quote]I haven't had any experience with returns though [Thomann], which can always sour a relationship.[/quote] My Yamaha BBT500H head packed up about 5 days from the year since I bought it. I found the returns bit of Thomann's site and emailed them. I got a reply about 2 or 3 days later saying it was being dealt with. A few days after this I had a DML note through the door saying they'd visited to collect and no-one was in. I re-arranged and it was collected on time. Two or so weeks passed and another email arrived saying it was done. A couple of days later the amp arrived all fixed. Great service compared with my present situation. I bought a new Markbass Little Mark II from the Bass Centre over 2 months ago. It took a while for them to get it in stock but arrived safely just over a week later. I set up the amp as per the manufacturers instructions and it basically, to cut a long story short, 'fizzled' and died. Spoke to BC about returns and discovered that I had to do it off my own back and claim postage afterwards (job still to do). I have to make all the play with the Bass Centre, I call them for info. The staff have been good to talk too but with one exception every time that they have said they'd call me back they haven't. There seemed to be some confusion as to whether the Importer had the amp as the Bass Centre couldn't fix it (I actually wanted and expected a new replacement). I spoke to a guy at the Importers and he was rude and defensive. It seems that my new amp, bought over 2 months ago should now be at the Importers, where they will either repair it or replace it. When? I've no idea, maybe it'll turn up one day. Maybe it's still sat in the shop at BC, gathering dust awaiting collection? I'm still using my BBT and I've almost forgotten I'm supposed to own a new, reliable clean sounding LM II. Contrast this is all I would ask. And BC, if you're privy to this post you could consider having a system for returns a la Thomann instead of the very haphazard one now in place.

I've used them several times and twice very recently, they've been superb, even when returning an amp 5 days from its end of warranty. Would recommend.

Many thanks to you guys. Here's to the future