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[quote name='GreeneKing' timestamp='1481802193' post='3195244'] I'm sorry but I get the feeling that there's something not said in this thread? Thomann have very recently been tops with helping me out in a very friendly and supportive way. Was the other Squier you looked at also fretless? If not I think Pete has a good point. [/quote] Again, is it my fault I play behind lines? Is it my fault that bass has 2 sets of holes? Is it friendly help?: [quote]Hello Tomas, The guitar service department have an answer for you regarding the bridge. The only option is to place another bridge on the base. But you have to buy it as [u][b]it`s no product fail[/b][/u]. I think there will be no bridge that fits 100% to the holes which are already in the body. So you have to drill some new holes for fixing the bridge. This needs to be done professionally. Maybe we can find a fitting bridge for that if you want to do it like that. For that it would be nice to have the measures from the ground plate and the screws (length). We could also do a quote for it if you want us to do it for you. Please let us know how you wish to proceed. Kind regards, Adam W. [b]Thomann GmbH[/b] Customer Care International[/quote]

[quote name='stingrayPete1977' timestamp='1481800049' post='3195210'] I'm wondering if it is actually normal you know? Could the unused row of holes be from the mass production of the body where they have pre drilled all the holes using a jig then those bodies chosen as fretless versions have the bridge installed further back so it intonates where the fret lines are, after all the other holes will be covered over. If that is how they are made then they are right that it's not a defect, it just doesn't do what you personally want it to. I presume you are playing it so your fingers rest on the board in relation to the lines where they would to the frets on a fretted bass? [/quote] I do play behind the line - edge of the fingertip "makes" pitch on the line. From my experience properly placed bridge wont make and problem to set the intonation ON line or behind it. Actually same way as I play any bass.... I have compared my "not faulty" squier with another squier and the bridge is placed around 5mm closer to the bass body edge. Case closed - bass will be returned... Cheers

[quote name='stingrayPete1977' timestamp='1481798606' post='3195184'] I've never had to wait two weeks for a reply from Thomann. [/quote] Well, I dont care any more. One more time bought a bass online and one more time things went wrong.... I have requested return label, thanks all for inputs! T.

[quote name='bazztard' timestamp='1481787892' post='3195078'] Am I missing something here? that bridge is clearly in the wrong place. Send it back. I can't iunderstand you saying it is so good you want to keep it. It's a Squier, the replacement will be better as it will have the bridge in the correct position. [/quote] Well, overall its good bass and I know how to fix it but Thomann`s reply annoyed me a lot I`d say.... its rather now about showing them that crappy service wont make things better....

[quote name='ped' timestamp='1481790869' post='3195102'] I should contact them again. It's unlikely you'll speak to the same person so I'd start afresh and be clear about what happened and tell them you're sending it back. [/quote] Thank You. This is what I did today, but the problem is I have only 6 days left for return and it takes 2 weeks before I get response.... so they are rather expecting return...

Ok. Here it is how it looks - Squier Vinatge Modified Fretless Bass, Bass for over £300 not HB:

[quote name='yorks5stringer' timestamp='1481742283' post='3194804'] I've found their Customer Service to be inconsistent at times, sometimes fine and other times where it is technical they seem to adopt a very intransigent position. Calmly explain all the issues to them again, send photos, it could even be worth a phone call? I spent a month in dispute with them once with a demo Line6 Variax Bass: in the end I wrote to the CEO and it got resolved. [/quote] Thanks, new set of strings coming tomorrow so will have opportunity to show them I`m not another time waster. Just feel bit disappointed as paid for new instrument not 2nd hand 50 owners one...

Thanks good people. My mistake was not taking pictures of the 2 rows of drilled holes. And I hope it was/is misunderstanding because for me I have received faulty instrument... T.

[quote name='GreeneKing' timestamp='1481734008' post='3194688'] Did you buy it B stock and have they offered to let you return it? If they have, and you choose to keep it then you'd probably be liable to sort it out, [/quote] No return offered so maybe they assumed I did the mess.... Have nothing to do and drill holes to screw up my intonation(?) Anyway, I`ll fix it and pay on my own but Thomann is no more good shop for me - Thanks for all responses! Cheers, Tomas

[quote name='Grangur' timestamp='1481733603' post='3194679'] Sounds to me like someone else bought it, moved the bridge, changed their mind and used the distance selling rules to simply send it back. Shame you didn't do the same - simply send it back saying "Sorry, not for me". I can't see how a manufacturer would put the bridge in one place, then move it. After all, in the factory they'll have a jig that sets all bridges in the same place. Don't. Simply send it back saying "it's not for me. Have it back" Then buy another and THEN see if you want to do something. [/quote] 2 rows of the holes been drilled [b]BEFORE [/b]painting and I can prove it(by taking pictures). Why will I or someone else move bridge towards the body`s edge If needed intonation set behind lines??? Still dont know is it fault or not? Bass is brand new NOT B stock

[quote name='walbassist' timestamp='1481733300' post='3194672'] Have you had it less than [url="https://www.thomann.de/gb/helpdesk_moneyback.html"]30 days[/url]? [/quote] Thanks, yes I know, but bass is wonderful and light do not want to return it. My point is: [u]I can fix it on my own as have skills but why shall I pay for someone`s FAULT??????[/u]

Hi Everyone, Just wonder if maybe I do not understand meaning of the word "fault" In short. Bought a fretless bass and discovered that the bridge is mounted too far from the nut and can`t set the intonation correctly on G string (I do set it behind the lines). Of course contacted Thomann and explained in detail what is the problem. I have sent them this message: [quote] Received my new bass few days ago and I`m quiet happy but facing small problem. I do setup intonation BEHIND the lines for fretless bass and always play like that. In my new squier they have attached the bridge too far and I`m struggling to get right intonation on G string as shown on the picture attached - I`d have to move saddle out of the plate to get right intonation. I do not want fiddle with returns as like everything(!) about this bass but same time want to fix it. The problem is, if I move the bridge towards the pickup I`ll expose those 5 mounting holes and bass will look pretty bad. The only solution is wider/longer new bridge installed.[/quote] EDIT: Funniest thing is there is a "proper" row of holes under the bridge but for some reason somebody drilled another set of holes at the factory and screwed up whole thing... by moving the bridge towards the body`s edge. After [u]almost 2 weeks[/u] I got this reply: [quote] Hello Tomas, The guitar service department have an answer for you regarding the bridge. The only option is to place another bridge on the base. But you have to buy it as [u][b]it`s no product fail[/b][/u]. I think there will be no bridge that fits 100% to the holes which are already in the body. So you have to drill some new holes for fixing the bridge. This needs to be done professionally. Maybe we can find a fitting bridge for that if you want to do it like that. For that it would be nice to have the measures from the ground plate and the screws (length). We could also do a quote for it if you want us to do it for you. Please let us know how you wish to proceed. Kind regards, Adam W. [b]Thomann GmbH[/b] Customer Care International [/quote] Anyone can tell me pls. If the bass is leaving factory and bridge is screwed in wrong place is that a fault???? Yes I know I can move it but this will expose the holes already drilled (wrongly) in the body. Thanks Tomas

[quote name='Thunderbird' timestamp='1479380751' post='3176032'] Yeah why not you will still pay 1550 as the seller pays the fees [/quote] Thats my point. Someone can have it for 1300 i guess.. So, shall I sell my Mrs? edit: asking price here on bc 1500 so I`ll keep my wife rather... cheers!

from description: "...I have been offered £400 for the pickups alone. These basses are selling for around £2500 in this condition...." So nearly half price is not?

Hi, Anyone can tell me: http://www.ebay.co.uk/itm/1976-fender-P-bass-/252636142827 1550 - 13.4%(ebay + paypal fees) = 1343 British Pounds Shall I sell my Mrs and go for it? Im from N. Ireland and this bass is from NI too. Cheers, Tomas

Mac is true Gentleman, he got my Yamaha BB424x all went very smooth, paid without hassle. HIGHLY recommended Bass Chatter As mentioned above one of the Good Boys Cheers, Tomas