Hi everyone,
I just have an experience with the Ken Smith customer service, I have one KS burner da5, and one pot in the electronic is broken. I ask for the customer service to pay for a new one, it seems to be 10$ but they ask me 100 $ for shipping !
I'm in France
I'm not sure it's really fair, I bought a lot of time some musical stuff in USA and never pay 100$ for a pot. For strings I pay 5$, so I don't think a pot weight more.
sorry for my english...