Locked out of my Basschat account! help!

[LockedOut]

I've been a Basschat member for some years now, posting as 'BassedinBucks'.

 

I was in the process of buying an item from a fellow member and whilst away from home, tried to respond to his message on my phone. For some reason, I couldn't access my account but I kept trying. Then, a message popped up telling me my account was locked. I have been trying to get back into my account now for over 24 hours, yet I'm still locked out. I am using the correct password.

 

There seems to be no multi-factor authorisation process, such as a 6 digit code texted to my phone, and no instructions advising what I have to do to un-freeze my account. I tried to look up information, but.....you have to be logged in to see it.

 

Can anyone help me please, this seems to be a very bizarre feature to have on this chat forum.

 

Regards,

 

Anton

[ped]

8 minutes ago, LockedOut said:

I've been a Basschat member for some years now, posting as 'BassedinBucks'.

 

I was in the process of buying an item from a fellow member and whilst away from home, tried to respond to his message on my phone. For some reason, I couldn't access my account but I kept trying. Then, a message popped up telling me my account was locked. I have been trying to get back into my account now for over 24 hours, yet I'm still locked out. I am using the correct password.

 

There seems to be no multi-factor authorisation process, such as a 6 digit code texted to my phone, and no instructions advising what I have to do to un-freeze my account. I tried to look up information, but.....you have to be logged in to see it.

 

Can anyone help me please, this seems to be a very bizarre feature to have on this chat forum.

 

Regards,

 

Anton

 

Hi there, I've just unlocked it (it said too many failed PW attempts?) - let me know if you have any other problem, for example I can rest your PW.

 

Cheers

[ped]

2FA can be added here (once you're back in)

 

https://www.basschat.co.uk/settings/account-security/

 

[LockedOut]

Superb, thank you! I'll try to get back in